Welcome to the Fr1ngue FAQ
If you don’t find the answer to your question below in the Fr1ngue FAQ, please contact us, we will make sure to reply in less than 24 hours!
General
First of all, thank you for asking the question!
We are a brand that help your favorite streamers create a custom made online clothing shop.
If you would like to learn more about us, you should check Our Story page.
Fr1ngue is a NEKSON company
We, of course, have our own collections with the amazing Fr1ngue, but we also propose the collections of many streamers that partnered with us!
We love what we are doing and therefore everyday we are drawing and then designing new ideas for new collections, whether for our own collections or our partnered streamers!
We love to meet new people and even more content creators. Simply contact us and we will setup a call on discord if your application is accepted.
You can consult style-specific sizing information on the product page of each item in the Description (see picture below).
Orders & Shipping
Fr1ngue ships to all Belgium, Luxembourg and France addresses.
NOTE : If you would like us to ship to other countries, please let us know on our contact us page.
Orders placed online are typically fulfilled within 48 hours for 95% of orders. During holidays and promotional periods, we may experience longer processing delays.
Once orders have shipped from our warehouse, we will send you an email to let you know.
Any updates and revised delivery times will be reflected on the order tracking page.
Please reach out to our customer service team as quickly as possible, and we’ll do our best to make the necessary changes to your order if we can.
Please note that once an order has been placed it is not always possible for us to update your shipping information prior to shipment. Once an order has been shipped from our warehouse, we are not able to reroute or make any changes to the order.
While we do our best to update orders whenever possible, Fr1ngue is ultimately not responsible for orders shipped to the incorrect address.
Things move fast around here and orders are processed quickly. Please note that once your order is placed, we cannot guarantee that any changes can be made. Please ensure that all information is correct and complete before submitting your order online.
Once your order is placed, it is not possible to change the items, discounts, or shipping method applied to the purchase. If you would like to purchase additional items, we recommend placing a second order for any additional items you wish to purchase.
All hope is not lost! Sometimes your package is just waiting in an unexpected place. We strongly suggest contacting your neighbours, looking in your backyard and calling your local post office to see if they’re holding the package for you.
Please allow one full business day after the package is marked as delivered before contacting the shipping provider or our customer service team about the whereabouts of your package.
* Fr1ngue is not responsible for package loss or theft once your order has been expedited from our warehouse. Please make sure to double check your shipping information before submitting your order.
Payment Methods
Fr1ngue accepts the following payment methods : Visa, MasterCard, Apple Pay, Google Pay & Paypal. We do not accept Visa Prepaid Cards, personal cheques or money orders.
Purchases made through our website will be instantly charged to your provided method of payment at the time of purchase. Orders made through our shop are processed in € Euros.
If you would like us to accept other currency, please let us know on our contact us page.
Any Suggestion for the Fr1ngue FAQ?
Please contact us, we might add your question on this page in the future!
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