Last updated: 21/04/2025
At Fr1ngue, we take your privacy seriously. This privacy policy explains what personal data we collect, how we use it, share it, and protect it. By using our website https://www.fr1ngue.com, you agree to the practices described below.
1. Who Are We?
Fr1ngue is a company based in Quebec, Canada, specializing in selling custom apparel online, particularly in collaboration with content creators (streamers).
For any privacy-related questions, contact us at:
đ§ info@fr1ngue.com
2. Information We Collect
We collect different types of personal data, including:
a. When you make a purchase:
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Full name
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Email address
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Billing and shipping address
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Phone number
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Payment details (via Stripe or PayPal)
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Order information
b. When you create an account:
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Username
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Encrypted password
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Order history
c. When you subscribe to our newsletter:
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Email address (managed via Mailchimp)
d. When you browse our site:
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IP address, browser type, device, pages visited, approximate location
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Cookies (see dedicated section)
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Analytics data via Google Analytics
e. User-generated content:
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Comments or reviews on the site
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Any uploaded images or media
3. How We Use Your Information
We use your personal data for the following purposes:
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To process and deliver your orders
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To manage your customer account
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To contact you about your purchases or account
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To respond to customer service inquiries
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To prevent fraud
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To comply with legal obligations (e.g., tax, accounting)
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To send promotional emails (if youâve opted in)
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To analyze and improve our website via Google Analytics
4. Sharing of Information
We only share your data with trusted third parties necessary for operating our business:
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Stripe & PayPal: Secure payment processing
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Mailchimp: Email marketing (only with your consent)
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Woocommerce: Store and order management
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Google Analytics: Site usage analysis
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Hosting provider (based in France): Website infrastructure
Your data is never sold to any third party.
5. Cookies
We use cookies to:
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Keep track of your cart contents
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Maintain your session when logged in
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Track affiliate links from streamers (valid for 30 days)
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Measure site performance with Google Analytics
You can disable or delete cookies through your browser settings, but this may affect some functionalities of the site.
6. Data Retention
We keep your data:
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As long as needed to provide our services or meet legal requirements
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Order records are kept for 7 years (for tax and accounting)
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Inactive accounts may be deleted after 2 years
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Newsletter data is kept until you unsubscribe
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Cookies may be stored for up to 13 months depending on their purpose
7. Your Rights
As a resident of Quebec (or the EU, under the GDPR), you have the right to:
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Access your personal data
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Correct inaccurate or outdated data
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Request deletion of your data (within legal limits)
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Withdraw your consent at any time (e.g., for newsletters)
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Request a copy of your personal data (portability)
To exercise these rights, email us at info@fr1ngue.com
8. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, modification, loss, or destruction.
Payments are processed through secure platforms (Stripe, PayPal), and we never store your full credit card information.
9. Data Transfers Outside Canada
Our site is hosted in France, and some providers (e.g., Google, Mailchimp) may process data from the United States or elsewhere. These transfers are governed by contractual and legal safeguards to ensure adequate protection.
10. Minors
Our website is not intended for individuals under the age of 14. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this privacy policy at any time. The most recent update date is always listed at the top. We encourage you to review it regularly.
12. Contact
For any questions regarding this privacy policy or your personal data:
đ§ info@fr1ngue.com
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